RETURNS AND EXCHANGES

Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in original condition along with packaging (example: warranty information, instructions, box, etc...) A 20% restocking fee may apply on Special and/or Large orders.

Custom orders made to your specifications cannot be returned for exchange or credit, (i.e. Embroidered Name Tags, Embroidered Helmet Bands, Class A Name Tags, and Dog Tags).

Note: We reserve the right to either replace, repair, refund or give you store credit.

In the event that you need to return an item, please follow these directions:

1. Include a copy of the packing slip along with instructions for our return department (e.g. credit, refund, or exchange).
2. Contact our returns department for a Return Authorization Number and further instructions 1.309.737.6042
3. If you need further assistance, please contact our customer service department at 1.309.737.6042

Note: We suggest insuring your items and/or getting a tracking number